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Refund Policy

Last updated: August 2026

1. Introduction

This Refund Policy explains how refunds are handled for subscriptions purchased through Polyplan.

Polyplan is a digital software-as-a-service (SaaS) platform operated by Virtuele Beleving VOF.

By purchasing a subscription, you agree to this Refund Policy.

2. Subscription Service

Polyplan is sold as a recurring monthly subscription.

Subscriptions provide access to the Polyplan platform and its available features during the active subscription period.

Payments are processed securely through Paddle.

3. Cancellation Policy

Customers may cancel their subscription at any time. When a subscription is cancelled:

  • No future charges will be applied.
  • Access remains available until the end of the current paid billing period.
  • The subscription will not automatically renew.

Cancellation does not result in an automatic refund of previously paid subscription fees.

4. Refund Eligibility

Refund requests may be considered under the following circumstances:

Technical Issues

A refund may be granted if:

  • A verified technical issue prevents access to or use of the Service.
  • The issue is reported within a reasonable time.
  • Virtuele Beleving VOF is unable to provide a reasonable solution within a reasonable period.

Duplicate Charges

Refunds may be issued in the event of accidental duplicate billing or payment processing errors.

5. Non-Refundable Situations

Refunds will generally not be provided in the following situations:

  • The customer forgot to cancel a subscription.
  • The customer no longer needs the service.
  • The customer used the service and later decided not to continue.
  • The customer did not fully understand the functionality of the platform before subscribing.
  • The customer experienced a change in business circumstances.

6. Digital Service Acknowledgement

By subscribing to Polyplan, the customer expressly requests immediate access to the digital service.

The customer acknowledges that the service becomes available immediately after purchase.

To the extent permitted by applicable law, this may affect certain withdrawal rights applicable to digital services.

7. Abuse Prevention

Virtuele Beleving VOF reserves the right to refuse refund requests in cases involving:

  • Fraud
  • Abuse
  • Chargeback abuse
  • Repeated refund requests
  • Violation of the Terms of Service

8. How to Request a Refund

Refund requests must be submitted by email. Please include:

  • Your account email address
  • A description of the issue
  • Relevant screenshots or supporting information if available

Refund requests can be sent to info@virtuelebeleving.be.

9. Refund Processing

Approved refunds will be processed through the original payment method whenever possible.

Processing times may vary depending on Paddle, banks, credit card providers and payment providers.

Virtuele Beleving VOF cannot guarantee the speed of third-party payment processing.

10. Changes to this Refund Policy

Virtuele Beleving VOF may update this Refund Policy from time to time. The latest version will always be available on https://polyplan.be.

Continued use of the Service constitutes acceptance of the most recent version.

Contact

Polyplan is a product of Virtuele Beleving VOF.

Virtuele Beleving VOF

Kleine Hooiweg 52

2222 Itegem, Belgium

VAT: BE0632.606.680

Email: info@virtuelebeleving.be

Website: https://polyplan.be